We had a very good month this month in the IT Department.
We had 798 network failures and we fixed this by buying 4 and a half thousand new kvm switches and 2nd desktops for the 4 and a half thousand users so that they can access both domains.
We had 100 instances of failed anti virus updates which is up from last month's one failure.
To fix this we are thinking of buying 7 new types of free-ware anti virus software which we will install free of charge. The engineers have agreed to do this in their holidays as we don't have a lot of staff at the moment.
We had a major increase of calls logged to the Help Desk, and purchased another 5million phones to accomodate the increase. We have also diverted many of the helpdesk phones to the staff's home phones (at night, when they have left the office) so that they can get more practice in taking calls. They dont mind at all. We hope to provide some information in the future as to why there has been an increase in calls to the helpdesk.
We have noticed that the administration levels for the 12 new reporting systems we put in last month have increased significantly (see last months report) and so we have decided to increase our management team by 100 people. This will be easy to accomplish as they dont need any experience or qualifications, as long as they can use email.
We have decided to buy all 100+ managers a blackberry so that they can get their emails while they are on holiday or paternity leave. Blackberry's are useful for managers that sit next to each other, as it gives them another method of communicating with each other. they also look good as an accessory on the tube.
We have managed to carry out a major head cutting excercise in our delivery teams, this means that, for example, our one network engineer who supports the network across 40 London buildings will have improved career progression and will be the single point of contact for the client. He doesnt mind updating all 12 reporting systems with everything he is doing all day. He also doesnt mind being on call every night.
We are thinking of giving him a laptop as he says he needs this to troubleshoot the network.
If this proves succesful, we may give laptops to some of our other engineers. We have approximately 8 engineers now. This will be phased as it is more important to give laptops to the 100+ managers so that they can communicate with each other and logon from home.
A team meeting has been arranged for the 24th of December 2007. We are providing this information early as there may be a slight dip in service on that day due to staff being in the meeting. We will provide a contingency plan closer to the time. We may hire one contractor for that day.
We had 798 network failures and we fixed this by buying 4 and a half thousand new kvm switches and 2nd desktops for the 4 and a half thousand users so that they can access both domains.
We had 100 instances of failed anti virus updates which is up from last month's one failure.
To fix this we are thinking of buying 7 new types of free-ware anti virus software which we will install free of charge. The engineers have agreed to do this in their holidays as we don't have a lot of staff at the moment.
We had a major increase of calls logged to the Help Desk, and purchased another 5million phones to accomodate the increase. We have also diverted many of the helpdesk phones to the staff's home phones (at night, when they have left the office) so that they can get more practice in taking calls. They dont mind at all. We hope to provide some information in the future as to why there has been an increase in calls to the helpdesk.
We have noticed that the administration levels for the 12 new reporting systems we put in last month have increased significantly (see last months report) and so we have decided to increase our management team by 100 people. This will be easy to accomplish as they dont need any experience or qualifications, as long as they can use email.
We have decided to buy all 100+ managers a blackberry so that they can get their emails while they are on holiday or paternity leave. Blackberry's are useful for managers that sit next to each other, as it gives them another method of communicating with each other. they also look good as an accessory on the tube.
We have managed to carry out a major head cutting excercise in our delivery teams, this means that, for example, our one network engineer who supports the network across 40 London buildings will have improved career progression and will be the single point of contact for the client. He doesnt mind updating all 12 reporting systems with everything he is doing all day. He also doesnt mind being on call every night.
We are thinking of giving him a laptop as he says he needs this to troubleshoot the network.
If this proves succesful, we may give laptops to some of our other engineers. We have approximately 8 engineers now. This will be phased as it is more important to give laptops to the 100+ managers so that they can communicate with each other and logon from home.
A team meeting has been arranged for the 24th of December 2007. We are providing this information early as there may be a slight dip in service on that day due to staff being in the meeting. We will provide a contingency plan closer to the time. We may hire one contractor for that day.
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